Delivery and Returns 2018-10-26T06:28:57+00:00
DELIVERY
We offer free delivery to the UK and Channel Islands on many items.
Delivery to the rest of the world is also possible, please contact us and we’ll provide you with a quote!
We aim to get your parcel to you as soon as possible. Parcels are dispatched on the same day if possible or the next working day. There may be occasions where a parcel is dispatched within 2 working days but we work hard to dispatch asap.
Delivery is normally within 2-4 working days for most parcels :-
• Smaller, lighter parcels are delivered by Royal Mail
• Heavier parcels (over 2kgs) are delivered by courier UKMail and will take 4 to 7 working days from order
• Large items ( over 60cm in length ) will be delivered by courier (normally DPD or UPS) and will be delivered within 3-4 working days from order
For ‘made to measure’ items please get in touch. We will advise delivery timescales upon initial enquiry.
Standard Sized Bench Cushions can take up to 5-7  working days from order. Made to measure bench cushions will be delivered within 7-14 working days – we aim to dispatch to you at the earliest convenience within this timescale. For urgent orders or enquiries please get in touch and we will try to assist you.
RETURNS
If for any reason you are not delighted with your purchase, please contact us in the first instance and we will try to resolve.
Unfortunately we cannot offer a free Returns service. Returns can be organised via Royal Mail for smaller items or items below 2kgs ( Royal Mail Second Class for items between 1kg and 2kgs )
For heavier items please contact us and we will assist you.
Items can be returned to the following address:
Maison Brocante
56 Ashfield Road
Nottingham
NG2 4LS
FAULTY ITEMS
We aim to produce and deliver items of the highest quality and workmanship – if however you do find there is any fault, or need a replacement of an item due to a fault, we will replace the item (the same or similar) to you free of charge.